OUR PROCESS
STEP 1
FREE ESTIMATE & CUSTOM DESIGN
Here at Exclusive Christmas Lights, we believe in our all-in-one package with NO hidden fees! Our all-in-one package includes a free estimate and design, all commercial grade supplies, professional installation, free maintenance, take down of lights, storage of the lights and decor we provided until the following year. We show you the different colours and sizes of lights we provide along with other ideas of places you can decorate such as trees and pathways. Whether your design is simple or elaborate, we are here to help customize it to meet your needs and make what you had imagined come to life!
STEP 2
INSTALLATION & MAINTENANCE
Our professional installers show up during your scheduled time to make your design come to life! We provide high quality commercial grade lights, and custom design the lights to fit your house perfectly without the extra wires and bulbs hanging or coiled up. In most cases, you don’t even need to be home for the installation to take place, as long as we have access and the work area is cleared for our installers. Exclusive Christmas Lights has $5,000,000 in liability insurance and has WorkSafe BC coverage for all our installers. And lets say a bulb goes out, we send one of our installers to promptly get a new bulb installed at no extra charge to you!
STEP 3
LIGHT REMOVAL & STORAGE
Starting in January, we begin to do the removal of lights and decorations. We know at this point you have had a very busy but memorable holiday season. Instead of asking your neighbor again to borrow the ladders and risking any potential injuries, we take care of the responsibility of taking them down and storing. During your removal we carefully mark and label each section taken down placing them in proper ventilated storage containers at our storage facility and have them ready for the following season! As a Thank You, all of our returning customers receive a 15% discount for the following season, and if you subscribed, keep an eye out for early bird specials to save even more!
WHO WE SERVICE
FREQUENTLY ASKED QUESTIONS
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Will you install lights that I already own?Exclusive Christmas lights cannot install lights you already own since we cannot warrant the quality and workmanship of the lights. We believe in quality, reliability and consistency, which is also necessary for insurance purposes. Here at Exclusive Christmas Lights, we provide you with high quality, commercial grade lighting that far exceeds store bought lights.
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Is Exclusive Christmas Lights insured?Great news! Yes, Exclusive Christmas Lights has $5,000,000 in liability insurance and has WorkSafe BC coverage for all our installers. Our installers take safety seriously, so you can rest assured that you are in good hands.
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Do I get charged extra for maintenance of lights? (eg-bulb goes out)Absolutely not! As we mentioned up above, we believe in quality workmanship and NO hidden fees! If a light goes out, not to worry. Send us an email as soon as possible at inquire@excluivechristmaslights.ca or call us at (604)332-8494 and we will get an installer to your house promptly to fix it for you at NO extra cost!
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Do we need to be home for the installation as well as the removal of lights?You can be in the comfort of your own home, at work, busy shopping for gifts or focusing on those New Year resolutions! As long as we have access, the driveway and any area we will be working on are cleared for our safety, we will install and takedown the lights for you hassle free!
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Is there a minimum charge?Yes, there is a minimum charge of $1000 for our service, however our package is an all-in-one package to ensure there is no extra hidden costs! No matter what, ALL the costs of supplies, maintenance, labour for install, take down and storage will be covered! Every house has different wants and desires; therefore, the final price will be dependent on the design the customer chooses. If you are subscribed to our newsletter, we will let you know of any discounts we are offering!
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If I book early, are there discounts?"We do offer discounts for all new and returning customers! For reminders of all the promotions, contests and giveaways we offer, subscribe today so you don’t miss out! For all returning customers, you automatically receive a 10% discount on the second year of service and are eligible for additonal discounts!
CHRISTMAS COUNTDOWN
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